Confer with customers by phone, email and live chat in a timely, friendly and professional manner and provide information about products and services, take and enter orders, and obtain details of inquiries or comments.
Build a rapport and long-lasting relationship with customers and provide innovative solutions to their needs and challenges along with exceptional customer service experience.
Collaborate with internal functions to ensure customer requests and questions are handled appropriately and promptly.
Take ownership of customer database; research accounts, identify key players and generate interest
Solicit with commercial team sales leads from customer phone calls.
Assist with marketing data collection and campaigns.
Perform customer support projects and other duties assigned.
Bachelor’s degree required, biology or related discipline preferred
1+ year of experience in sales support, inside sales, or customer service required
Outstanding organizational skills with the utmost attention to detail
Exceptional communication skills and professional presence
Innovative problem solver, results minded and solution focused
Effective team player with the ability to work independently
Highly organized and able to efficiently multitask
Passion to positively promote and drive success on company initiatives
As an international company, we require English as an asset. Ideally as well of German. Knowledge of French is an advantage.