Job description


  • Confer with customers by phone, email and live chat in a timely, friendly and professional manner and provide information about products and services, take and enter orders, and obtain details of inquiries or comments.
  • Build a rapport and long-lasting relationship with customers and provide innovative solutions to their needs and challenges along with exceptional customer service experience.
  • Collaborate with internal functions to ensure customer requests and questions are handled appropriately and promptly.
  • Take ownership of customer database; research accounts, identify key players and generate interest
  • Solicit with commercial team sales leads from customer phone calls.
    Assist with marketing data collection and campaigns.
  • Perform customer support projects and other duties assigned.


  • Bachelor’s degree required, biology or related discipline preferred
  • 1+ year of experience in sales support, inside sales, or customer service required
  • Outstanding organizational skills with the utmost attention to detail
  • Exceptional communication skills and professional presence
  • Innovative problem solver, results minded and solution focused
  • Effective team player with the ability to work independently
  • Highly organized and able to efficiently multitask
  • Passion to positively promote and drive success on company initiatives
  • As an international company, we require English as an asset. Ideally as well of German. Knowledge of French is an advantage.


Contact information